Terms and Conditions

Effective Date: August 3, 2026

Company Name: Ishfaq Movers and Packers

1. Introduction & Acceptance of Terms

Welcome to Ishfaq Movers and Packers, a leading moving and relocation company based in Karachi, Pakistan. By accessing our website, booking our services, or utilizing any of our packing, loading, transport, or storage solutions, you agree to comply with and be bound by these Terms and Conditions.

• “Company,” “We,” “Us,” or “Our” refers to Ishfaq Movers and Packers.

• “Customer,” “You,” or “Your” refers to any individual, business, or entity that books or utilizes our services.

• “Services” includes local, national, and international residential moving, professional packing/unpacking, goods transportation, car carrier services, move-in/move-out cleaning, and self-service options.

2. Service Description

We offer comprehensive relocation options designed to fit your specific needs:

• Local, National & International Moves: Full-scale management of your logistics and paperwork for relocations of any scale.

• Packing & Unpacking Services: Professional-grade packing and unpacking to protect your belongings during transit.

• Goods Transportation: Secure transport for both residential and commercial inventory.

• Car Carrier Services: Safe vehicle transport alongside your household or office goods.

• Cleaning Services: Optional move-in and move-out cleaning services to prep your spaces.

• Self-Service Moves: A budget-friendly option where you handle loading and unloading using our provided truck.

  • Truck Availability: Subject to scheduling and advance booking.

  • Packing Assistance: We can supply packing materials and guidance (additional charges may apply).

  • Refusal Rights: We reserve the right to refuse self-service options if inventory is deemed too heavy, bulky, or fragile for safe customer loading.

3. Estimates, Quotes, and Pricing

• Types of Estimates:

  • Non-Binding Estimates: Based on your provided inventory and experience. Final costs may vary slightly depending on actual weight, volume, or unforeseen conditions.

  • Binding Estimates: Guarantees the final cost will not exceed the quoted amount. Typically requires an in-home inspection of your inventory and may incur extra fees.

• Cost Factors: Distance, total weight/volume, selected service add-ons, and truck size/rental duration (for self-service options).

• Booking Agreements: Upon reviewing and accepting your tailored quote, you must sign a formal agreement outlining your specific services and fees.

4. Payment Terms & Deposit Requirements

• Accepted Payment Methods: Cash, Online Bank Transfer, EasyPaisa, and JazzCash.

• Deposits: A booking deposit of 25% of the total estimated cost is required to secure your moving date.

• Payment Deadlines: The remaining balance is due on moving day before loading begins, unless otherwise specified in your formal agreement.

• Late Payment Penalties: A late payment fee of 10% per day may be applied to any outstanding balance past the due date. The company reserves the right to withhold services or delay delivery until full payment is received.

5. Customer Responsibilities

To guarantee a smooth relocation, you are responsible for:

• Preparing Items: Properly packing items in sturdy boxes, labeling fragile goods, disconnecting/draining appliances, and safely disposing of hazardous or flammable materials.

• Permits & Parking: Securing necessary parking permits for the moving truck at both origin and destination points, and notifying us of any access limitations beforehand.

• Accurate Inventory: Providing a detailed inventory list including descriptions, estimated values, and special handling notes. We reserve the right to adjust quotes if actual inventory volume differs.

• Customer Presence: Ensuring you or an authorized adult representative is present throughout loading and unloading.

6. Liability, Claims, and Insurance

• Basic Liability Coverage: We provide basic liability coverage for transport-related losses or damages caused strictly by our negligence.

• Liability Cap: Our maximum financial liability for any single lost or damaged item is strictly capped at PKR 25,000.

• Repair vs. Replacement: At our discretion, we may choose to repair damaged items at an average repair cost instead of providing new replacements.

• Self-Service Liability: We hold zero liability for damages occurring during self-service loading, transport, or unloading.

• Customer Insurance: Because of our capped liability, we strongly recommend purchasing comprehensive third-party moving insurance to cover the full replacement value of high-value goods, electronics, and heirlooms.

• Claims Window: Any claims for missing or damaged items must be submitted in writing within 24 to 48 hours of move completion.

7. Cancellation and Refund Policy

• Customer Cancellations:

  • More than 7 days notice: No cancellation fee.

  • Within 7 days of the move: A cancellation fee of 5% of the estimated cost may be charged.

• Company Cancellations: In rare cases of unforeseen events beyond our control, we will prioritize rescheduling your move or issuing a full deposit refund.

8. Dispute Resolution

• Direct Communication: Report any concerns directly to your Ishfaq Movers representative for prompt resolution.

• Mediation: Unresolved disputes can be directed to a mutually agreed-upon neutral third-party mediator.

• Arbitration: If mediation fails, disputes will be submitted to binding arbitration before a single arbitrator in accordance with the Arbitration Act, 1940 (or local statutory amendments). Arbitral proceedings will take place in Karachi, Pakistan, and rulings will be final and binding.

• Legal Action: Pursued only as a last resort under the governing framework of Pakistani law.

9. General Provisions & Force Majeure

• Force Majeure & Regional/International Situation: Ishfaq Movers and Packers shall not be held liable, financially or otherwise, for any delays, damages, failures in performance, or service disruptions caused directly or indirectly by circumstances beyond our reasonable control. This includes, but is not limited to:

  • Ongoing local or national political instability, civil unrest, road blockages, strikes, curfews, government restrictions, or emergency situations within Pakistan.

  • Broader international crises or conflicts, such as ongoing regional wars or geopolitical tensions (including situations involving the USA, Iran, and wider Middle Eastern or global conflicts) that impact fuel prices, transportation corridors, supply chains, or safe transit routes.

• Subcontracting: Ishfaq Movers and Packers reserves the right to subcontract any aspect of moving operations to qualified third-party providers.

• Amendments: We may modify these terms at any time by posting updates on our website. Continued use of our services constitutes your acceptance of those changes.

• Severability: If any provision of these terms is deemed invalid, the remaining sections remain in full force and effect.