These terms and conditions (hereinafter referred to as the “Agreement”) govern the contractual relationship between Ishfaq Movers And Packers (referred to as the “Company”) and the client (referred to as the “Customer”). By engaging the services of the Company, the Customer agrees to be bound by the terms and conditions outlined below.
1. Service Description:
1.1 The Company provides professional moving services including packing, loading, transportation, unloading, and unpacking of household goods and personal belongings (hereinafter referred to as “Goods”).
1.2 The Company will perform the services with reasonable care, skill, and efficiency, utilizing qualified personnel and appropriate equipment.
2. Booking and Confirmation:
2.1 The Customer can request a quote and book the services by contacting Ishfaq Movers And Packers through their designated channels.
2.2 The Company will provide the Customer with a written estimate, including the scope of work, expected costs, and any additional services requested.
2.3 To confirm the booking, the Customer must provide a signed copy of the estimate and pay any required deposit or fees as specified by the Company.
3. Customer Responsibilities:
3.1 The Customer shall ensure that all Goods to be moved are properly and securely packed, labeled, and ready for transportation.
3.2 The Customer shall provide accurate and detailed information about the Goods, including their quantity, size, weight, and any special requirements.
3.3 The Customer shall ensure that all necessary permissions, permits, and legal requirements are obtained for the transportation of Goods, including any customs or immigration documentation.
4. Pricing and Payment:
4.1 The Company will provide the Customer with a detailed breakdown of the pricing, including any applicable fees, charges, and taxes, as per the laws of Pakistan.
4.2 Unless otherwise stated, payment for the services shall be made in full prior to or upon delivery of the Goods. The Company may require a deposit or partial payment in advance.
4.3 In case of any additional services requested by the Customer, the Company will provide a revised estimate and the Customer shall make the necessary payment accordingly.
5. Liability and Insurance:
5.1 The Company shall exercise reasonable care and take necessary precautions during the transportation and handling of Goods, in accordance with the laws of Pakistan.
5.2 The Company shall not be liable for any loss, damage, or delay caused by circumstances beyond its control, including but not limited to acts of nature, accidents, traffic conditions, or government regulations.
5.3 The Customer is responsible for obtaining appropriate insurance coverage for the Goods during transportation. The Company may offer insurance options, and any claims must be made according to the terms of the insurance policy.
6. Cancellations and Changes:
6.1 The Customer may cancel or modify the booking by providing written notice to Ishfaq Movers And Packers within a reasonable timeframe prior to the scheduled service date.
6.2 The Company reserves the right to charge a cancellation fee if the Customer cancels the services within a specified timeframe or fails to provide sufficient notice, as per the laws of Pakistan.
6.3 The Company may reschedule or cancel the services due to unforeseen circumstances, in which case reasonable efforts will be made to notify the Customer and provide alternative arrangements.
7. Dispute Resolution:
7.1 Any disputes arising from or in connection with this Agreement shall be resolved through good-faith negotiations between the parties, in accordance with the laws of Pakistan.
7.2 If the parties are unable to reach a mutually acceptable resolution, the dispute may be referred to mediation or arbitration in accordance with the laws of Pakistan.